Privacy Policy
Last Updated: October 2025
At The Green Cocoon, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or interact with our services.
1. Information We Collect
We may collect the following types of information when you use our website or communicate with us:
- Personal Information: Name, phone number, email address, physical address, or other contact details you provide through forms, quotes, or service inquiries.
- Automatically Collected Information: Browser type, device information, IP address, and site usage data through cookies or analytics tools.
- Communication Information: Information you provide when contacting us by phone, email, or text message.
2. How We Use Your Information
We use your information to:
- Provide and improve our insulation services.
- Respond to inquiries, schedule appointments, and send service updates.
- Deliver marketing and promotional messages (only with your consent).
- Improve the functionality and user experience of our website.
- Comply with legal obligations and maintain security.
3. SMS/Text Messaging
If you opt in to receive text messages from The Green Cocoon, we may send informational or promotional messages related to appointments, service updates, and special offers.
- Message frequency varies.
- Message and data rates may apply.
- You can reply STOP to unsubscribe or HELP for assistance at any time.
4. Cookies and Analytics
Our website may use cookies to enhance your browsing experience and help us understand website usage. You can adjust your browser settings to decline cookies if you prefer.
5. Information Sharing
We do not sell, trade, or rent users’ personal information.
We may share limited information only with trusted partners or subcontractors who assist us in delivering our services (such as scheduling, customer support, or marketing operations), and only to the extent necessary for them to perform their work. These partners are required to keep your information secure and confidential.
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
6. Data Security
We implement appropriate security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.
7. Your Rights
You have the right to:
- Access or request a copy of your personal data.
- Correct or update inaccurate information.
- Opt out of communication at any time.
- Request deletion of your information, where applicable by law.
To exercise these rights, contact us at info@thegreencocoon.com or 978-462-0082.
8. Links to Other Websites
Our website may contain links to other sites. We are not responsible for the content or privacy practices of those websites.
9. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted here with a new “Last Updated” date.
10. Contact Us
If you have questions about this Privacy Policy or how we handle your data, please contact:
The Green Cocoon
Salisbury, Massachusetts
info@thegreencocoon.com
978-462-0082